Telephone: 0300 303 0055

Managed IT Support

Service Desk Support Package: iT2 provide complete System Administration and Management, effectively becoming your entire IT department.

We provide comprehensive Pro-active Support and Monitoring of IT Systems in order to reduce the number of support incidents, increase performance and reliability and provide a more stable IT infrastructure for future expansion.

Working together with iT2 will enable you to reduce costs, increase reliability, productivity, security and minimise downtime.

We can offer you a range of services including installation and cabling, contract services and support services and can ensure that whatever integrated systems solution we offer, we are there to support it now and in the future.

Active Directory

  • User Management
  • Group Policy Management
  • Distribution Lists
  • Security Groups
  • Login scripts
  • Permissions

Full IT Support

  • Microsoft Operating systems
  • Network Infrastructure
  • Hardware failure
  • Remote Workers
  • Software
  • Connectivity

Managed IT Support also includes

  • Software updates – Including Operating systems and Third Party software
  • Group Policy
  • Windows Updates, management and installation
  • Data Backup
  • Anti-Virus
  • Internet Security
  • Remote Access / VPN
  • Mobile connectivity
  • Printers
  • Wireless Access
  • First point of contact for any technical issues
  • Unlimited Telephone / Remote Support as required
  • Unlimited Onsite support as required
  • Installation of ‘Support Agent’ onto each Server and Workstation
  • 24/7 monitoring of Servers, Workstations and Network routers
  • Pro-active resolution of issues before they become service effecting problems
  • Includes support for Network devices such as, Printers, Scanners, Backup devices, etc.
  • Assistance in resolving other technical issues (such as Internet connectivity, Third-party Software)
  • Prioritised incident resolution
  • Quarterly review of current support issues / faults – prioritising
  • Recommendations for improvements to network performance, security and reliability.

Contact

Telephone: 0300 303 0055

Address: iT2 Limited, Suite 4, Onsite Lodge
Mansfield Road, Eastwood, Nottingham, NG16 3AR